# Refund & Money Back Guarantee
1. 30-Day Money-Back Guarantee
Host Tonic offers a 100% 30-day money-back guarantee on all annual and multi-year shared, WordPress, eCommerce, and email hosting plans. If you are unsatisfied within 30 days of initial purchase, you are entitled to a full refund.
2. Non-Refundable Items
The following items are non-refundable due to third-party registry and bandwidth costs incurred at provisioning: - Domain registrations and transfers (.com, .bd, .org, .net, etc.) - Dedicated GPU server instances billed hourly or monthly - Custom SSL certificates once issued - Software licenses (cPanel, WHMCS, CloudLinux)
3. Processing Refund Requests
To request a refund under the 30-day guarantee, submit a billing ticket from your client portal. Approved refunds are returned to your original payment method (bKash, Nagad, Card) within 3-5 business days.